Frequently Asked Questions
Everything you need to know about your grilling experience.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for grills and accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large freight items like gas grills.
Do your products come with a warranty?
Yes, all our grills come with a limited manufacturer warranty. The duration varies by model, typically covering burners, grates, and the firebox against defects.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I find replacement parts for my specific model?
You can find genuine replacement parts by entering your grill's model number into our search bar or visiting the 'Parts' section of our website.
Do you offer international shipping?
Currently, we only ship to the contiguous United States. We do not offer international shipping or delivery to P.O. boxes at this time.